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Theneils
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Contact number

Hello

Can anyone tell me the contact number for customer services - from a virgin landline?

I can't find it on the website and the help section on my virgin media is just taking me round in circles.

Am fed up of not being able to watch TV!

Thank you

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japitts
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Re: Contact number

150 from a Virgin landline (free call)

0345 4541111 from any other phone (landline rates)

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newapollo
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Re: Contact number

Hi Theneils,

From a Virgin landline you dial 150 and the options are:-

Welcome message. Option 1 for TV, Broadband and Phone -  Option 2 for mobile

   Select 1  or 2 dependent on your account type - The options below are for TV, Broadband and Phone

Check are you calling from the phone on your account, 1 yes 2 no  

Options available

Selecting Option 1 -   Billing , Pay now 

Selecting Option 2 -  Faults

Selecting Option 3 - New accounts and set up

Selecting Option 4  - Changes to your package or moving home

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali