Over the past few weeks my TV has stopped, even pixelated, sound has missed a second or two or both sound and picture have gone. I've changed hdmi outlets and changed to gold hdmi cable thinking that it may be something to do with that but the problem is still there.. it's actually affecting my mental health being stuck in house with major health problems and I'm thinking it might be me but my wife n son get fed up with it too
Pixellated pictures on live TV are often the sign of a signal fault. Do you get any error messages/codes on-screen when the picture drops completely? If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
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