Constant flashing green light. Everything is connected

[leeadams]

Hello,

I am looking for assistance please. I have been directed here by a member of staff, via Twitter. I have been unable to speak to anyone on the VM helpline as their call centre is shut due to COVID.

Our TIVO (V6?) box has been flashing with a green light since 6th November. It says we are not connected to a network, yet I have gone through all the online guides; I have restarted it goodness-knows how many times and the wires are secured in the back so tightly, you would need a spanner to prize them free. Yet it still says there is something not connected?!

I was getting really frustrated with VM that I fired off an annoyed tweet to them some days ago and received a response this morning; saying that I should try this forum and a technical adviser should be able to fix my problem. 

I suppose it could be just as simple as it has past its shelf life now, as we've had it since the summer of 2015.

We just want it sorted please. Does it need replacing? If so, can this be facilitated?

Best regards,

Lee 

[japitts · Accepted solution]

Are you using a TiVo or a V6? Please check here 

That photo looks like the back of a TiVo to me, and all the advice you've been given (from myself included) is based on your statement of it being a V6. (that'll teach me to assume!!)

The flashing green light - is it on the front-left of the box, second from left?

[newapollo · Accepted solution]

Yes, I agree it's a TIVO  - the picture shows a scart socket  - a V6 doesn't have a scart connection

[leeadams]

My apologies,

Yes, I would say it is a TIVO box; I just assumed an V6 was the make of the TIVO. I should have guessed that when I saw that the booklet made no mention of it being a V6.

Yes, the flashing green light is on the front left; second one in.

Thanks, 

Lee 🙂 

[japitts · Accepted solution]

No problem - moral of the story is to check everything and assume nothing 🙂

That green light is your box's "online" light indicating that the internal modem is failing, rendering the box offline without an internet connection.

You need to call VM and report your faulty box.. 150 from a VM phone or 0345 4541111 from any other phone. Follow the options for "I have a fault with my TV service" and ignore every other prompt - especially any that offer you a link or to "go online". If the automated system offers to book you an engineer appointment, take it.

If not - ignore all other prompts (many get confused!) and queue for a faults agent. You likely need a replacement box, possibly an engineer visit. VM can determine which.

[leeadams]

That's excellent - thank you so much for your help 🙂 🙂 

AND THANK YOU TO EVERYONE ELSE WHO HAS REPLIED 🙂

I have screen captured your reply and will get it sorted tomorrow morning.

Thanks again 🙂 🙂 🙂 🙂 

[leeadams]

Hello,

Just thought I would let you know my problem with the TIVO box has been sorted. A lovely engineer called Marie came out and fixed the problem on Thursday. 

Everything is now working perfectly. 

Thanks again for all your contributions and suggestions.

All the best,

Lee 😊

[newapollo]

Hi again Lee,

Thanks for the update.

It's great to hear you have a fully functional TIVO again.

Stay safe and take care.

[leeadams]

Thank you Dave, same to you too 😊