Well - it’s difficult not to when I get no reply from Virgin and it’s every single bank holiday without fail and several times during non-peak hours during the week and overnight. And yes - I would get very upset if powercuts happened like this - with absolutely no customer service! As would you!!!
For the record. I am allowed to be annoyed. It’s not life and death - definitely not. But I pay a lot of money for a service I do not receive and am receiving absolutely no customer service whatsoever. So - I’m pleased this doesn’t bother you Cueball99 - but it absolutely does bother me.
What I would like from Virgin is a response and a plan to put things right.
Please Cueball99 - do not respond again as your comments are far from helpful in anyway.
If they know about the fault they are working on fixing it and then your service will be resumed. There is nothing anyone can actually do to help you and you are just letting off steam (that's ok). A VM person may reply in a day or two but they will only be able to update you on "fix" progression, which you could also find out about by calling in and asking.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.