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Message 1 of 10
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Complete blackout of TV and internet - again!

I am disgusted!

i have no telly and no internet. None at all. 

This has now happened twice since upgrading my package. 

It’s now 12:30am and I can’t spend the 90mins I was going to spend watching Line of Duty on the ‘phone to try to sort things out. 

I am very, very disillusioned with you right now. 

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Message 2 of 10
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Re: Complete blackout of TV and internet - again!

Faults happen, no need to get so angry.

Would you have got so annoyed if you had a power cut?

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Re: Complete blackout of TV and internet - again!

Well - it’s difficult not to when I get no reply from Virgin and it’s every single bank holiday without fail and several times during non-peak hours during the week and overnight. And yes - I would get very upset if powercuts happened like this - with absolutely no customer service! As would you!!!

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Re: Complete blackout of TV and internet - again!

No, I wouldn't, they are many more things in life to worry about that the loss of TV or a power cut for a few hours, especially when they are outside of our control.

As for customer service, never really had an issue with them myself, not perfect by any means but I have experienced worse.

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Re: Complete blackout of TV and internet - again!

For the record. I am allowed to be annoyed. It’s not life and death - definitely not. But I pay a lot of money for a service I do not receive and am receiving absolutely no customer service whatsoever. So - I’m pleased this doesn’t bother you Cueball99 - but it absolutely does bother me. 

What I would like from Virgin is a response and a plan to put things right. 

 

Please Cueball99 - do not respond again as your comments are far from helpful in anyway. 

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Message 6 of 10
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Re: Complete blackout of TV and internet - again!

Use a phone
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Wise owl
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Message 7 of 10
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Re: Complete blackout of TV and internet - again!

Have you reported the fault to customer service now?  What did they say?

They can't fix a fault if they don't know about it

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Message 8 of 10
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Re: Complete blackout of TV and internet - again!

You know - usually people on this forum have been helpful...

yes - of course they know!

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Re: Complete blackout of TV and internet - again!

You know - replying to posts demands a responsibility to actually be helpful. 

 

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Alessandro Volta
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Message 10 of 10
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Re: Complete blackout of TV and internet - again!

If they know about the fault they are working on fixing it and then your service will be resumed.
There is nothing anyone can actually do to help you and you are just letting off steam (that's ok).
A VM person may reply in a day or two but they will only be able to update you on "fix" progression, which you could also find out about by calling in and asking.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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