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On our wavelength
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Complaints Ignored

I have had an ongoing complaint with service issues and incorrect billing for a while now. After several unhelpful telephone conversations and sent emails, including to the "executive enquiries", I have had still no response from VM. I am now at the end of my tether and even thinking of switching to a different provider, as I feel that VM are totally ignoring my complaint or just don't care. Does anyone know how I can escalate my complaint to a more senior person for a direct response? Thanks.

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Re: Complaints Ignored

Theres no email address for complaints- there IS a web form however- follow the procedure

https://www.virginmedia.com/help/virgin-media-complaint

Specifically for web-forms etc

https://www.virginmedia.com/shop/contactus/make-a-complaint

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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