I returned my Tivo box using the Collect+ at my local co-op store a few weeks ago with the correct printed label.
I've received two e-mails since then saying the equipment has not been returned. Unfortunately I've been a muppet and can't find the receipt I was given and we threw the letter the sticker was attached to away.
Collect+ refused to talk to me without a tracking number (I don't have it) and said phone Virgin Media as they will have the tracking number.
Phoned Virgin Media and the guy said that if I had the equipment number and the address for the return I could give that to Collect+ I asked him what the address was.... and he didn't know!?
Could someone give me a hand sorting this out please, as I don't want to be charged for something I've returned in good faith!
I'm hopeful that you're right about it needing a few weeks to update. But the text message I received yesterday said I would be charged in 9 days if it wasn't returned.
So I contacted Collect+ and they have said again that they can do nothing without the tracking number and that Virgin Media will be able to provide it.
My experience so far
Collect+ - "Contact Virigin media, they will have a tracking number for the item" Virgin Media - "We don't have a tracking number. Contact Collect+ with your equipment number and the address it was sent to and they can find it" Collect+ - "We can't do anything without a tracking number. Ask your supplier to give you a tracking number."
How can two companies that work together all the time not know how the other operates?! It boggles my mind.