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Code s102

After been on hold for 3 and half hours I still have no TV

We was send a replacement box out as our other box was faulty 

It doesn't seem to be loading anything onto the box and come up with the code s102 

Any 1 else had this and any solutions 

Would be very grateful 

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Re: Code s102

Hi Danny9057,

According to the help page /virgin-tv-error-codes/s102  the box is unable to acquire channel information.

It likely hasn't been activated.

You might be able to fix it by following the instructions for error-codes/7400 

You could try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could try calling 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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