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bettr
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Code s101.. no wifi, tv or phone this morning

Morning,

Not sure if john is in or if this is related but he did a sterling job of helping us recently with some problems. Either way woke this morning to no wifi, tv or phone.

Router has wifi n other light flashing green. Tv has loading channel info progress bar across screen stuck at 16% which fails and reports code s101. Retry does nothing.

Rebooted everything. Checked all connections.

Service status says no problems lol

Help pls disabled mrs relies on her tv will be up soon! 😞

 

 

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Zoie_P
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Re: Code s101.. no wifi, tv or phone this morning

Hi Bettr,

thank you for your post, I am sorry you are having issues, I have done some remote checks and there is an outage in your area that is affecting all your services the estimated fix time is 07 JUL 2020 11:00

Thanks,

Zoie

bettr
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Re: Code s101.. no wifi, tv or phone this morning

Thank you zoie. At least we know now.

How come the service status check is always so usless..? Would save you guys time im sure if it were up to date!?

🙂

Fingers crossed then for 11 ish....

Have a great day

 

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Zoie_P
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Re: Code s101.. no wifi, tv or phone this morning

Thanks for you reply, 

It can take a while for our service status page to update depending on the outage, 

Keep us posted on if they are back on 🙂

Thanks,

Zoie

bettr
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Re: Code s101.. no wifi, tv or phone this morning

sry for late reply...
It all came back on as scheduled... but then went down again that evening so we called it an early night...
It was ok by the morning and has been since.

Out of interest.. when we lose virtually a whole day or most of.. of services does Virgin automatically credit our account or is it something we have to complain about each and every time?
Not fair to pay for a service you're not getting after all dont you think?

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Zoie_P
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Re: Code s101.. no wifi, tv or phone this morning

Hi Bettr, 

Glad to hear it has been working, as per OFCOM guidelines we only give automatic compensation if you have been without services for 48hours

Thanks,

Zoie

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