Can somebody from Virgin Media please help me, I'm at my wits end.
Last Friday I called up and asked for a previosly disconnected V6 box (in kitchen) to be re-instated at a cost of £10 a month as we have just purchased a new TV.
The V6 box is all plugged in and working but I'm getting the above message floating over the picture and only a few channeels in standard definition.
I was told the box would be working within 24/48 hours but its still displaying the message.
I have called up 5 times and have spend an hour in the queue each time and have either been put on hold and disconnected or been put through to technical and the gentleman on the phone 'Lucas' said he'd have to put me through to 2nd level technical support but then that line said it was not available and then cut me off!
I'm currently tryng to get through to the techinical support and am on hold again.