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Coax connection

My connector to my coax output on the v6 box does not fit at all ? I was on the phone to a tech guy who was sorting it out when his end failed to connect and we don't have his number neither did have ours. Been on hold to virgin for ages now. Can anyone help me out please?

 

kind regards 

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Re: Coax connection

HI DAWNY74141, thanks for the message and sorry to hear that the call disconnected. Can you confirm if you have managed to get the connecter? Chris 

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