Charged for unused app

[BilboVM]

Spoiler

I have been charged for a paid app that I have not used. I clicked on a fitness app to see what it was but on the apps page there is no info re which apps are free and which are paid! This is clearly unacceptable.

[japitts]

Do you have PIN protection for additional purchases, enabled?

[BilboVM]

Hi, yes I do

[japitts]

So presumably you entered this PIN to purchase this app/game?

That would be classed as accepting the charge, I'd have thought.

[BilboVM]

No I did not enter the PIN nor was I asked to

[japitts]

Can you specify exactly what path you took through your V6 menus to find this app?

[BilboVM]

Top button on remote control

Down to apps and games

All apps

24 apps are shown. See picture below. The get fit today app shows no indication that it is a paid app

[japitts]

Tried it myself - I got as far as this prompt before deciding not to go any further...

The charge seems pretty clear to me, but is this what you clicked on?

[BilboVM]

No, that is not what I clicked on as you can clearly see from the picture I attached to my last message.

[japitts]

Clicking on the icon you highlighted in your picture, took me to the screen I showed in my last post.