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BilboVM
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Message 1 of 14
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Charged for unused app

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I have been charged for a paid app that I have not used. I clicked on a fitness app to see what it was but on the apps page there is no info re which apps are free and which are paid! This is clearly unacceptable.
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japitts
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Message 2 of 14
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Re: Charged for unused app

Do you have PIN protection for additional purchases, enabled?

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BilboVM
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Message 3 of 14
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Re: Charged for unused app

Hi, yes I do

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japitts
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Message 4 of 14
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Re: Charged for unused app

So presumably you entered this PIN to purchase this app/game?

That would be classed as accepting the charge, I'd have thought.

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BilboVM
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Message 5 of 14
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Re: Charged for unused app

No I did not enter the PIN nor was I asked to

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japitts
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Message 6 of 14
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Re: Charged for unused app

Can you specify exactly what path you took through your V6 menus to find this app?

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BilboVM
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Message 7 of 14
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Re: Charged for unused app

Top button on remote control

Down to apps and games

All apps

24 apps are shown. See picture below. The get fit today app shows no indication that it is a paid app

Untitled.jpg

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japitts
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Message 8 of 14
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Re: Charged for unused app

Tried it myself - I got as far as this prompt before deciding not to go any further...

The charge seems pretty clear to me, but is this what you clicked on?

Fit_app_v6.jpg

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BilboVM
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Message 9 of 14
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Re: Charged for unused app

No, that is not what I clicked on as you can clearly see from the picture I attached to my last message.

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japitts
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Message 10 of 14
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Re: Charged for unused app

Clicking on the icon you highlighted in your picture, took me to the screen I showed in my last post.

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