Hi , I have installed virgin v6 box this week , everything is ok but half my channels that should be in my package are missing, I have the mix it package ? I can’t speak to anyone , can anyone please help ?
Go to Answer
Hi, if you go to HOME > Help and Settings > Help > press up and go across to TV Care then down to Missing Channels. Follow the steps and hopefully will get the channels back for you
Send Me a PM!
Here to help! I'm a Field Technician helping out from home. Find out more REFER A FRIEND AND SHARE £100 BETWEEN YOU ****************** ASK ME HOW ******************
Found this answer helpful? Share it!
Hi , when I go to help settings , then help it’s says the app is unavailable ? A01? Call from an unknown number ?
Please PM me your account number and postcode and I will take a look for you.
If I've helped in any way, please give me Kudos and mark my response as a helpful answer!
I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
You can also save £50 off your bill by recommending someone onto virgin media. To find out more PM me.
Here to help! I'm a technician helping out whilst working from home. Find out more
Same problem here, would be grateful for a technician to help