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alun2
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Channels in my package come up as not authorised

Often channels that are part of my package (Maxit TV) come up as not authorised. For example, currently Sky 1, Sky Arts, 4HD and Sky Golf are showing as not authorised. These are all channels that are part of my TV package and I can usually access. This regularly happens, particularly in the evenings.

Any ideas why this is happening?

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japitts
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Re: Channels in my package come up as not authorised

Is this a momentary error that clears after a few seconds, or does it last longer - and give an error message?

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alun2
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Re: Channels in my package come up as not authorised

It lasts longer, sometimes hours. Error message is "This channel is not authorised. Contact Virgin Media."

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japitts
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Re: Channels in my package come up as not authorised

Sometimes rebooting your box can resolve this, otherwise it may be indicative of a fault. You can also try using the "channel refresh" help section under Home > Help & Settings > Help > TV Care > "I'm missing some channels"

If this all fails I'd follow the advice in the message and contact Virgin. 150 from a VM landline, or 0345 4541111 from any other phone.

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