Hi, about 2 weeks ago I noticed 2 channels on my favourites list, Eurosport 1 and ITV 4, disappeared. I put them back, but then today 2 more have gone, Eurosport 2 and Dave. Anyone know know why this is happening?
Virgin perform internal houskeeping, making changes in the background by moving channels around on what I believe are termed transport streams or muxes to make more efficient use of space.
If you think of Freeview, the channels there are on what are termed Muxes. There has been lots of channels moving about in the background, some changing muxes and some changing channel numbers. Most of that is to do with the spectrum needed for 5G and they have recenttly been changing mux 7 and 8 due to this. This has meant some people losing channels and/or having to update their channel lists.
.When Virgin move the channels to different transport streams (muxes) the Favourites affected don't point to the same internal network marker, so series links may not work, or channels may disappear from your favourites. Therefore you need to add the channels to your favourites again.
I hope that made some sort of sense. It's a shame these moves don't always update automatically on the boxes.
Hopefully that will be fixed when Virgin switch to the new Horizon software. Virgin will be making lots of changes when it's introduced. It was supposed to be in late 2020, however with the Covid epidemic it may have been pushed back.
About the Horizon platform ‘Horizon 4 RDK’ is the next generation Liberty Global TV platform being implemented for Virgin Media and across other Liberty territories. Once in place, it is intended that all new TV deployments will be on this platform. ‘Horizon’ is being designed to allow us to roll out updates on a regular basis, enabling Virgin Media to respond to customer needs and market changes in a much more agile way.
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