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Channel 408 unwatchable

Dear Support,

Sky Comedy HD channel 408 is unwatchable, picture blocky, and sound breaks up, has been like it for days. Asked a question on the messaging system, no reply for days. Can someone check in to it please.

Regards

 

Dave Hage

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Re: Channel 408 unwatchable


@dfhage wrote:

Dear Support,

Sky Comedy HD channel 408 is unwatchable, picture blocky, and sound breaks up, has been like it for days. Asked a question on the messaging system, no reply for days. Can someone check in to it please.

Regards

 

Dave Hage


Hate to say this, but you could well not get a reply from VM Support on here for days either - it's primarily a user-forum with staff wading in after a few days where it's needed.

You really are best off calling into CS (150 from Virgin, 0345 4541111 otherwise) and they can check for you. In the meantime... according to DBR, Sky Comedy HD looks to share frequencies with Sky Sports Cricket, Sky Animation, Cartoon Network, Eurosport 2 & TLC (all HD) so you can maybe check those channels if you have them - if it's a signal issue, I'd expect those to also be affected.

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Re: Channel 408 unwatchable

Thanks I’ll take a look at those other channels

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Re: Channel 408 unwatchable

You are right, none of those channels are watchable !

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Re: Channel 408 unwatchable

Hi Dfhage, 

Thanks for your post and welcome to our community. 

Really sorry you're having an issue with some of your channels, this isn't good. 

I can see that you posted this on Sunday, therefore can I ask if you've been able to get to the bottom of this since?

Is it just HD channels impacted, are SD channels working fine?

If so and it's still an issue let us know and we can take a closer look via a personal message. 

 

Emma_C - Forum Team
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Re: Channel 408 unwatchable

Hi Emma,

Those HD channels are still unwatchable, haven’t had a chance to ring customer support.

Regards

Dave

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Re: Channel 408 unwatchable

Thanks for letting us know.

 

I've popped you over a private message so I can take a closer look at this for you.

 

Get back to me when you can.

 

Alex_Rm

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