Over the last day or two all recordings on Channel 4 HD are heavily pixilated. Have tried on normal SD and it’s fine, but HD is pixilated. It’s not happening on other HD channels that we watch, only C4. I’ve reset the box but it’s made no difference. I can see someone else has this problem. Any ideas? We’re in the Southampton area.
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.
If C4-HD has issues, how about... C4+1SD, ITV+1 SD, or C4SD? These are carried on the same broadcast frequency as C4-HD, so if one of them has signal issues, then they all should be affected,
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks