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Franknicola
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Changed to TiVo 6 box, unable to acquire channel information

Hi, I’ve changed to the tivo6 box, after setting up, I got a message saying “unable to acquire channels”, and now it just keeps re-booting.... any advice and help would be appreciated before my kids do me harm???

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jbrennand
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Re: Changed to TiVo 6 box, unable to acquire channel information

Firstly, you did call in and activate it ?
Assuming you did, how are you connecting it to the Hub - ethernet cable is best.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Franknicola
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Re: Changed to TiVo 6 box, unable to acquire channel information

Hi John,

No I didn’t, as i was only changing boxes, I’ll phone and do the needful.. I’ll let you know if this rectifies the issue!!

thanks for the reply 

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Very Insightful Person
Very Insightful Person
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Re: Changed to TiVo 6 box, unable to acquire channel information

Are replacement boxes really being sent out without installation instructions, including advising that all new equipment needs activating?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Franknicola
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Re: Changed to TiVo 6 box, unable to acquire channel information

Thank you all, next time I’ll read the instructions provided and not do what I think!!

 

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