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Certain tv channels not working

About three weeks ago certain channels like channel 5 stopped working. They just show primary block colours. It also affects HD channels but not limited to that. I've run the test on your website and it says no issues.

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Re: Certain tv channels not working

Sorry to hear of the issues you've been having uselesspsychic.

 

Is this just affecting your HD channels? This maybe an issue with your signal strength if its only affecting HD channels. Are there any issues with the SD channels? This can determine if the issue is with signal strength.

 

 

Regards

Steven_L

 

 

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Re: Certain tv channels not working

Hi Steven 

This is affecting certain SD channels too. 

 

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Re: Certain tv channels not working

Ok thanks for coming back to us. This sounds like it will need to be looked into by a member of our team, we can do this via online chat , if you're ok with that uselesspsychic? Please click on the link that should have appeared on the right hand side of the screen and you can join the team on the chat to get this looked into further.

 

Regards

Steven_L

 

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Re: Certain tv channels not working

I'm using a phone and cannot see a link. 

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Re: Certain tv channels not working

Hi if you are phoning go down the Tv faults route it sounds like you need an engineer visit to solve the problem which seems like a signal level issue.Regards Micky
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