We connected the boxes via wifi & with an engineers help the 5g faster connection.
The layout of the house + we have 2 boxes means we can't use the cables to connect (TV in living room is at the very front of the house, but for coverage we need wifi hub to be in the centre of the house so not next to the TV)
Internet connection seems fine as I go on youtube and use Iplayer and can stream HD tv programs fine.
The error code was v241. It doesn't show up on the online help section.
Helpful engineer came out & told us the issue was a known network issue affecting this area of west london & had been going on for a month. (He called a guy - seems to be the font of knowledge & designed the boxes... that was his nugget of info)
Although customer services don't know anything about it!?
Have you looked at Check service status at the top of the page? That section usually lists issues that VM know about. (Not everyone calls in when experiencing issues so they may not be added to that system) You can also a run a test on your equipment from there.
If nothing is showing there then there is also the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks