Virgin Media Community

[Sps3163]

Why cant I get catch up tv. All I get is an error code and try again later. Also I cant seem to get onto any virgin help website pages.

Tivo box is new as original was faulty. 

Can someone advise please?

[japitts]

Is this a TiVo or a v6? If you're not sure, check here 

What's the error code you get.... you've not said.

[Sps3163]

Hi it is a very box and the error code is V202.

I have tried going on to virgin check service status however all I get is web page not found.

[japitts]

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@Sps3163 wrote:

Hi it is a very box and the error code is V202.

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What's a very box?

Try calling 0800 5610061 which often lists faults down to street/postcode level.

How long have you had this problem for?

[Sps3163]

Sorry predictive text. The box is the V 6 box.

[Sps3163]

We have had the problem for the last 5 days. Ringing Virgin the automated tests are showing no local issues or issues with the equipment.

[japitts]

If nothing's picked up by the automated fault system, I'd personally call through and speak to a faults agent. It could be something very specific to you, or it could be something's awry.

[Sps3163]

OK I will try to contact them.

Thanks for your help.