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on 24-01-2021 13:47
I'm having a problem watching catch up on all4 HD. It says on the menu that it's included in my package and that I'm subscribed, but when I try and watch a program it gets to the end of the adverts then freezes.
on 24-01-2021 14:07
Are you watching on a 4K UHD TV by any chance?
If you are... disregard the lack of an error message and follow the suggestions in... https://www.virginmedia.com/help/virgin-tv-error-codes/604
You may need to reboot your box after changing the video output settings.
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on 24-01-2021 15:49
Hi. No, I'm watching on a HD TV.
