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Catch up error V273

I've got a new V6 box installed (by an engineer).  But catch up doesn't work.  It just says Error V273.  Says not available "temporarily" but doesn't seem to change.  Service status is good. 

Any ideas?

 

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Re: Catch up error V273

Hi Istvanlo,

The V6 works best if connected with an ethernet cable. Are you using wifi or ethernet?

If wifi, use your remote and go to  Home > Help & Settings > Settings > Network

In the top-right, the box should say connected/online - what's the signal strength?

There are timestamps in the top-left corner. These usually operate on 6 hourly connection cycles and will show either Success,  or a reason for failure. If it's a failure what message does it show?

 

If you are using an ethernet connection make sure it's plugged in tight and snug. Some of the ethernet cables work their way out. It might be an idea to replace it with another working cat 5 pr cat 6 ethernet cable if you have one. Using your remote go again to  Home > Help & Settings > Settings > Network.

At the left hand side of the screen it should show last status which should hopefully say connected. If it doesn't, or it hasn't made any further connection attempts since you last had the problem then click on Connect to Virgin Media Service now. You can also test your network connection from the same screen, ignore the port configration test section.

You can also run a speed test which will show if you have any network issues affecting the strength/speed. To run the speed test with your remote. 

Home > Help & Settings > Help > Our Other Products > Broadband > Take a Speed Test > Press Play (DO NOT PRESS OK)

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Catch up error V273

Thanks very much for that. 

I managed to sort the issue by unplugging overnight and then it seemed to reboot or perhaps download the catch-up data. And when it was reset it worked. now it’s ok. 

Appreciate the message. 

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Re: Catch up error V273

Hi again Istvanlo,

Thanks very much for the update.

It's great to see ypu've managed to fix the issue.

Stay safe and take care.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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