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Blazeflame12
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Catch up & on demand notworking

Hello, When i go onto the catch up and on demand tabs on the home page of the virgin tv v6 box i get the message: app is temporarily unavailable (V273) Please try again in a few minutes.

Im not sure what to do as i have already tried restarting the tv and i have also checked the connections and they all seem fine.

I have been having the issue for the past two days.

However i can load up the apps individually by going onto Apps & Games.

Also we have another virgin tv v6 box and that one does not have the problem.

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japitts
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Re: Catch up & on demand notworking

Given your other V6 box is ok, this proves the issue to within your home/internal cabling..

How does the affected box connect to your homehub? Is it ethernet (recommended) or WiFi? Go into Home > Help & Settings > Settings > Network and..

1: When did the box last connect?

2: If you're on WiFi, what does the box report as the signal strength?

You say you're able to load apps individually - are you then able to watch any programs on those apps?

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Blazeflame12
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Re: Catch up & on demand notworking

I managed to get the box replaced, apparently lightning took out the virgon box.

Lisa_CC
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Re: Catch up & on demand notworking

Thanks for updating us Blazeflame12 and glad it's sorted for you. Please monitor it and let us know if you have anymore problems.

 

Thanks,

 

Lisa

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