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Cannot watch recordings from C4 HD

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My other half has recordings from C4 HD on our V6 box. When she goes to watch them it tells us we need a subscription to watch, yet we have access to and can watch C4 HD with no problems. 

Has anyone else had this issue?



Very Insightful Person
Very Insightful Person

Hi @Fivethumbs 

That issue was affecting a number of users and was fixed a couple of days ago. VM sent a signal to reboot some boxes. If you are still suffering from that then you should reboot your V6 box.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Joining in

OK, Thanks! Trying that now.