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Cannot verify info

Hi, basically I got my v6 box delivered yesterday and I connected it wirelessly to the WiFi box as my hub is on the other side of the room however, when it’s trying to install the software it keeps saying cannot verify info. I’ve tried all the steps and been on the phone the past 2 days and nothing seems to be working? Can anyone help as it’s putting my head away.

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Re: Cannot verify info

Hi Robyns10,

The verification may be because the box hasn't been activated, or linked correctly to your account.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the TV box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.

The old method (which still works) was to reboot the V6, and if the channels are still greyed out/error messages then you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Cannot verify info

That's likely to be a signal problem on the white co-ax cable.  Make sure it's plugged properly into the back of the box and all connectors are tight

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I work for Virgin Media but all opinions are my own
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