Menu
Reply
JD171215
  • 4
  • 0
  • 0
Joining in
289 Views
Message 2 of 7
Flag for a moderator

Cannot play...

Hi - we cannot play amazon prime videos although the trailer plays fine . We also cannot get on demand, catch up or netflix - all is fine on my laptop though 

Julian 

0 Kudos
Reply
JD171215
  • 4
  • 0
  • 0
Joining in
289 Views
Message 1 of 7
Flag for a moderator

Re: Amazon Prime, Catch up and On Demand not playing

Hi 

We cannot play amazon prime films - however the trailer plays fine. Netflix says 'whoops' something has gone wrong - please help 

0 Kudos
Reply
newapollo
  • 7.88K
  • 1.16K
  • 2.14K
Very Insightful Person
Very Insightful Person
281 Views
Message 3 of 7
Flag for a moderator

Re: Cannot play...

Hi JD171215,

It's possible that you've lost the internet connection. 

Using your remote go to  Home > Help & Settings > Settings > Network > Connect to the Virgin Media TV service now

 

Also have you got a 4K TV?  If so follow the instructions on the following pages to see if it helps virgin-tv-error-codes/604 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Problem Solved? Click to mark as a Helpful Answer or use Kudos to say thanks for a useful post


0 Kudos
Reply
japitts
  • 14.39K
  • 1.92K
  • 3.28K
Very Insightful Person
Very Insightful Person
276 Views
Message 4 of 7
Flag for a moderator

Re: Amazon Prime, Catch up and On Demand not playing

Just for elimination purposes... what happens with ITV, C4 or C5 CatchUp? (BBC is an app, hence not suggesting that)

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
JD171215
  • 4
  • 0
  • 0
Joining in
208 Views
Message 5 of 7
Flag for a moderator

unable to play amazon prime

Hi  - I am unable to play Amazon prime videos although I can play the trailer. I just get a blank screen. The same is happening with Netflix, Catch up and on Demand.

0 Kudos
Reply
BenMcr
  • 21.91K
  • 2.39K
  • 4.46K
Very Insightful Person
Very Insightful Person
201 Views
Message 6 of 7
Flag for a moderator

Re: unable to play amazon prime

What you describe is usually connected to HDCP 2.2 with Ultra HD kit

What TV make and model do you have and is the V6 box connected to a HDMI input that supports HDCP 2.2?
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
JD171215
  • 4
  • 0
  • 0
Joining in
198 Views
Message 7 of 7
Flag for a moderator

Re: unable to play amazon prime

Will check and get back to you - many thanks
0 Kudos
Reply