Please SOMEONE help me! Virgin Media won't answer my calls. Virgin Media won't answer my texts.Virgin Media won't answer my emails. Virgin Media won't answer my on line questions! SOMEONE please Help me to REMOVE Sky Sports & BT Sports from my bundle! I DO NOT WANT SKY SPORTS OR BT SPORTS!
Welcome to our Community and thank you so much for your first post - I am sorry that you're having some issues downgrading your package to remove some of the Sports channels. I am sorry though, we do not usually assist with package changes in our Forum.
There should be no reason as to why we cannot assist you via telephone (150/03454541111) or text message (07533051809) - our Customer Care team are available on both contact methods to assist you with your account query.
We do not have email for general correspondence - I am sorry.
In regard to your request, we would require 30 days notice to remove these channels. Depending on your package or bundle you currently subscribe to, this could also remove or change your package price. Remember, BTSports is included as standard as part of some of our packages so these channels can only be removed if you downgrade your whole package.
Can we ask when you last attempted to contact us via either phone or text message? Did you ever get a reply via the text service?
VM will not discuss this with you on here. You have to call it in -- 08.00 midweek, is the best time - although people are still reporting getting through fine at other times with no long waits. Go to “Retentions” on 150 or 0345 454 1111 - options 1-1-4-4 "Thinking of leaving" when you should get through to the people who can help you sort it. They may well offer you a completely new (better suited) package that might save you even more money - all in lieu of agreeing a new contract.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.