I have nothing but bother from virgin for the last 2 mnths. I have told then i wanted to cancel my services as i could not afford the price increase. This was before my contract ended. However even though i spent forever on the phone speaking to various people they still havent cancelled it and subsequently have now charged me 2 mnths at the higher price. I have tried to ring to resolve this several times.I spoke to someone today and explained. After being on the phone to them for over 30 mins i agreed to pay one month at my old price and that was it. I paid this.However he told me i would have to ring the cancellation team again. I cannot do this as they still have money outstanding on my account- so they wont put me throught to the cancellation team.this is down to them not me. I am not willing to continue with my service but you cant cancel online and noone has listened on the phone for the last 2 mnths. I am banging my head against a brick wall. The price increase is unaffordable and ridiculously priced for next to nothing. Please can someone help. As i cannot afford the money they are asking. I just want to leave but they are not letting me.
Call retentions early in the morning 8-10am. You should then get a uk call centre who should jus sort it for you. Alternatively go into you local VM high street store with i.d., account proof etc., and cancel in there.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.