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Cancel my engineer appointment

I need to cancel my appointment as when i called they said it was a tv fault and it was actually an actuvatikn signal. I cant call as the offices say they are closed. Can this be done here as i have no option listed in my appointment to xancel although it says it should. Please advise

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Re: Cancel my engineer appointment

Dont worry. The technician should precall you when he is on his way, and you can ask him to cancel for you.

You should also recieve an automated text message prior to the visit, giving you an option to reply to cancel


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Re: Cancel my engineer appointment

You will be contacted on the day of your appointment via text message asking you whether or  to you want the engineer to still visit you can reply no to this text message.

You can also text us on the number below and they should be able to cancel the appointment for you

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Andrew_M

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