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Cancel engineer

Up to speed

Hi all

im trying to cancel an engineer appointment which was made by an engineer last week. I keep being told to go through my virgin app but then I do and click “manage appointments” it just takes me to instructions on orders etc?

I just want to cancel this weeks appointment… anyone know how I can !


Up to speed

Please? Someone please assist? I’m getting nowhere here. How is this so difficult to cancel an engineer? 
No options online? The twitter people unable to do so. Clicking through links which just take you around in a loop.

can someone please, please help me

Hi @djr_uk,

Welcome back to our community forums and sorry to hear you are having issues with trying to cancel an appointment. We can understand the frustration caused. To best help with this, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.


Forum Team

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