on 02-08-2022 09:59
I've been trying to order a replacement for my non-functioning remote through the VM website, but I keep getting an error message saying try again. Has anyone managed to get a new remote this way?
on 02-08-2022 17:42
I usually find that I get these errors when using Chrome, and that either using an incognito window or a different browser works.
A member of the Forum Team may pick this up for you in a day or two.
on 05-08-2022 10:57
Thanks for getting in touch with us here on the Community.
I am very sorry to hear you are experiencing issues ordering a new remote, I will be able to help.
I am just going to pop a private message over to the purple envelope on the top right of this page to confirm some details and we can go from there.