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Can't order replacement remote

Up to speed

I've been trying to order a replacement for my non-functioning remote through the VM website, but I keep getting an error message saying try again. Has anyone managed to get a new remote this way?


Very Insightful Person
Very Insightful Person

Hi @raymartin01 

I usually find that I get these errors when using Chrome, and that either using an incognito window or a different browser works.

A member of the Forum Team may pick this up for you in a day or two.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi raymartin01, 

Thanks for getting in touch with us here on the Community. 

I am very sorry to hear you are experiencing issues ordering a new remote, I will be able to help.

I am just going to pop a private message over to the purple envelope on the top right of this page to confirm some details and we can go from there. 

Speak soon,