Can't order new remote

[cuz]

Remotes gone pear shaped but unable to order online, any virgin rep be so kind and send me one 

Ta in advance

[Ilyas_Y]

Hey there @cuz, thanks for reaching out to us.

Sorry to hear about the issues you're having with the remote, we can get this sorted on our end.
I will send you a private message - watch out for the purple envelope.

Kind regards.

[Ilyas_Y]

Thank you for chatting with us today.

I am glad we were able to quickly sort out your query.

If you ever need anything - feel free to reach out to us here 🙂

Kind regards.