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Can't order a replacement remote control

Joining in

The buttons on the left hand side of my remote control have stopped working, tried reset/repair nothing helped, trying to order a replacement but keep getting a fault message and try again



If the online help isn't working then quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

Forum Team (Retired)
Forum Team (Retired)

Hi ARiley, 


Thank you for your post! 


Sorry to hear about the issues you're having with your remote. I can see from our side you've not been able to speak with the team about this - I will pop you over a private message so I can arrange for this to be sorted. 




So received an empty envelope this morning, seems somebody forgot to put a new remote in the envelope.

Forum Team (Retired)
Forum Team (Retired)

Hi @ARiley,

Thank you for coming back to us about this issue and I'm very sorry that you've not received your remote! I understand that you were chatting to a colleague via Private Messages. Please go back to them and they'll be able to assist on this issue further and have another remote sent out to you.

Thank you.

Forum Team

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