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DJK17
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Can't get amazon prime or netflix

Although I have accounts with both Amazon Prime and Netflix, I can't get them to work on my V6 box.  They work ok on my smart TV.

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japitts
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Re: Can't get amazon prime or netflix

What happens when you try to use these apps?

Can you watch OnDemand programmes ok? This helps prove the box's internet connection

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DJK17
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Re: Can't get amazon prime or netflix

A message eventually comes up saying, 'this programme is currently unavailable, please try again later.' Also I am unable to get on demand channels, the same message comes up.  I think an error code of 803 also comes up.

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japitts
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Re: Can't get amazon prime or netflix

Is the error 603?

Are you watching on a 4K UHD TV?

If yes to both, your issue is potentially an HDCP issue and covered by the advice on https://www.virginmedia.com/help/virgin-tv-error-codes/603 

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