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Can’t access on demand

I have two boxes my upstairs box is absolutely fine however downstairs there is no on demand, apps are greyed out and it’s stopped recording but everything else is fine there is no error code and the broadband is fine everything is plugged in and checked. I have rebooted the box several times to no avail and I have tried calling Virgin they say tests have been run and to reboot, I can’t get to talk to anyone please can someone help? 

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Re: Can’t access on demand

Hi Johindle,

your box may have lost the internet connection.

Ensure your V6 is connected to the Hub by going into Help & Settings > Settings > Network > Connect To The Virgin Media Service. Make sure the test doesn't fail. After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart. 

Lastly you can go into Help & Settings > Help > TV Care > Missing Channels. Let it perform that for about 15-20min, and then restart your box as described above. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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