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starfish80
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Can't access TV remote pairing?

I'm trying to set up volume and mute controls on my new V6 remote. They are the only two buttons not working.

I've followed the instructions below, and when it suggests selecting the 'Program your remote' setting from the top four boxes the option isn't there. There are just adverts for Prime Video football!

https://www.virginmedia.com/help/virgin-tv-control-tv-with-virgin-remote

Can anyone help? 

Thanks

 

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BumbleVMTech
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Re: Can't access TV remote pairing?

Hi, Try going to

HOME>Help and settings > Help > Program your remote.  It should guide you through the steps there

 

Regards

Rich


Here to help! Im a Field Technician helping out from home.

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starfish80
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Re: Can't access TV remote pairing?

Thanks, yes I tried this, but when I go into Help there is no 'program your remote' option. The video previously attached show it's in a box at the top, but all I can see are Premier League adverts?! 

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newapollo
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Re: Can't access TV remote pairing?

Hi starfish80,

Can you try the following instead?

Using your remote press HOME > Help & Settings > Settings >  Devices > Remote Control Pairing > Pair new V6 remote

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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BumbleVMTech
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Re: Can't access TV remote pairing?

Instead of pressing up to go to the top bar press right arrow and then scroll down to it.  What make of TV do you have?

 

Rich


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starfish80
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Re: Can't access TV remote pairing?

Thanks all, it's sorted. Just tried it again, the Amazon Premier League advert has now disappeared and the 'program your remote' button is back.

Followed the instructions and sorted straight away! 

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