cancel
Showing results for 
Search instead for 
Did you mean: 

Can recordings be transferred from a V6 box to a replacement?

g0akc
Problem sorter

If our V6 box has to be replaced owing to a fault, can our recorded content be transferred over to the  new box?  By the technician?

------------------------------------------------------------------------------------------------------------------------------
I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
15 REPLIES 15

dannylau
Very Insightful Person
Very Insightful Person

unfortunalty not, it is not possible to transfer any content from Virgins set top boxes

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

nodrogd
Very Insightful Person
Very Insightful Person

Recording on VMs equipment are licensed for time-shifting purposes only. So although you can effectively keep the recordings on the box for as long as you like, once the box is kaput the recordings go with it. The licensing allows for streaming of recordings, but copying them is not allowed.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Steven_L
Forum Team
Forum Team

Hey @g0akc,

Welcome back to the community and thanks for taking the time to post.

As the two members of the community have confirmed, there is no way for recordings to be transferred from box to box.

Regards,

Steven_L

Which makes a box going faulty all the more frustrating!

------------------------------------------------------------------------------------------------------------------------------
I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!

nodrogd
Very Insightful Person
Very Insightful Person

@g0akc wrote:

Which makes a box going faulty all the more frustrating!


Not a lot VM can do, their hands are tied by the broadcasters. In the rest of Europe (excluding Ireland) recordings are held in the cloud & not locally, so recordings are not lost. The drawback is that the broadcasters then decide how long you have to view what you have recorded.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

g0akc
Problem sorter

Well, they can improve STB reliability!

------------------------------------------------------------------------------------------------------------------------------
I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!

nodrogd
Very Insightful Person
Very Insightful Person

@g0akc wrote:

Well, they can improve STB reliability!


I have two V6 boxes that have been in constant use since 2016 wiithout a single issue. Seems pretty reliable to me.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

g0akc
Problem sorter

@nodrogd wrote:

@g0akc wrote:

Well, they can improve STB reliability!


I have two V6 boxes that have been in constant use since 2016 wiithout a single issue. Seems pretty reliable to me.


That's good then - but I guess we'll have to agree to disagree - I worked for years in the industry as a quality and reliability engineer, including doing life test, climatic and bump/shock - from what I've seen it's not great at all.

also these forums seem to be full of people having issues with the V6.

regards

T

 

------------------------------------------------------------------------------------------------------------------------------
I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!

There are millions of boxes in use. Do you really expect zero faults?

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection