I have had two V6 boxes for a little over a year now and until around Christmas could watch recordings from the Bedroom box on the Living Room box and vice versa.
Some time around Christmas this stopped working in either direction and when I tried to look at the recordings on the other box, I got a message saying something like "connecting...this can take up to 30 seconds" then a C423 error, even though each box is connected via Ethernet.
I have a mesh "router" and the boxes are connected to different mesh units, but things worked fine like this for a year or so, apart from the odd glitch when I had to restart both boxes or connect in the opposite direction.
I have tried all the usual things but nothing has worked. I have tried switching to Wi-Fi even though the current help suggests that you have to use Ethernet, and using Wi-Fi made no difference.
When the boxes were connected via Ethernet, going into Network Settings showed an Ethernet connection and the IP address and MAC address for each box matched what my router showed for them. The router showed them both on the main network via a wired connection. The IP address for one box was 192.168.68.120 and the IP address for the other was 192.168.68.121 so they were both on the same subnet.
I can access online content such as Amazon Prive Video without problem on each box.
I even tried saying "I no longer have this box" and after doing that I got a message saying there was no compatible box found.
When I rebooted the boxes after that, going into My Shows does not show the other box.
I am on the Ultimate Oomph bundle and my package shows:
- Virgin TV V6 Box, powered by TiVo
- Additional TV Box
Should it say "Additional TV V6 Box"? I never checked before.
Is there anything else I can try before I call Support?