Virgin TV boxes are rented & remain Virgin property. If you stop paying for TV they must be returned to Virgin. All new TVs have Freeview built in, but you will need to install a rooftop antenna (assuming you have not got one already) as you cannot use the Virgin cable for this either. There are no free services on their network. If you want to record you will additionally need a Freeview PVR.
You can also remove the phone, but bear in mind you will lose a huge amount of discount which will push your Broadband cost to within a few pounds of the price with a phone included anyway.
VIP pack with VIVID 350. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Thanks for the info / quick response. Helpful to know this information.
Do you know if they do just a basic channels package that is paid for. I dont need 200+ channels, just standard freeview channels would suffice. I'd consider paying for this provided it wasn't extortionate.
Their website is go awful, there isnt even a way to calculate a reduction in package, only to spend more. you cant even chat online about a reduction in package, you have to call them up which is a hassle.
Virgins Broadband has always been best in our town, and I would never leave the broadband package. I just cant justify £70 as a loyal customer for 10+ years when i dont really use the TV package.
Trying to find a way to remain loyal, but companies dont make it easy these days, and certainly dont reward for loyalty. Breeds completely the wrong behavior IMO.
You'll need to put a postcode in that is capable of getting VM services, and just use the options for "I'm new to Virgin Media" to run a dummy order. You needn't have any intention of following through online.
That will give you an idea of "new customer" prices, which you won't necessarily match but can certainly use as a benchmark when you then call C/S to negotiate a new package.