I have just moved onto a new contract (dropped landline, added mobile). I didn't think about it at the time but I should like to replace my TiVO with a V6 box. I have gone through a number of Virgin's webpages but nowhere could I find an option to do so. Using their chatbot just goes round in circles as all it can do is offer a contract, not a replacement box. I can find clear instructions on how to change a box, but nothing at all about how to actually get one. How would I go about this? And does it cost to do so?
Do you have VM broadband? You need VM broadband to have the V6 box.
You should contact VM regrades either by phone or text messenger. You can ask them to exchange your box to the V6 providing you already have the VM broadband, else you can renegotiate a new deal to include the broadband and V6 box.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) butbest to call at 8am to avoid call queues
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