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morleyfunk
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CS1012

trying to set up V6 box and get error code CS1012 saying it can't retrieve the account details

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morleyfunk
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Re: CS1012

Please can anyone help?  Tried to get through on the phone for ages

 

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japitts
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Re: CS1012

A very similar error code (https://www.virginmedia.com/help/virgin-tv-error-codes/cs1010-contactus ) is unequivocal that you need to call in.

You've mentioned "account details" being on the error message, so I'd think the outcome is the same. Keep in that call queue!

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