trying to set up V6 box and get error code CS1012 saying it can't retrieve the account details
Please can anyone help? Tried to get through on the phone for ages
A very similar error code (https://www.virginmedia.com/help/virgin-tv-error-codes/cs1010-contactus ) is unequivocal that you need to call in.
You've mentioned "account details" being on the error message, so I'd think the outcome is the same. Keep in that call queue!
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