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CATCH UP

The Sky One show Manifest has disappeared from  catch up. All the episodes were available  but have now gone. Is there a reason for this?

Hope someone  can help.

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Re: CATCH UP

Hi bookworm441,

 

Thank you for reaching out with your concerns, I'm sorry that you've been unable to Catch Up with Manifest.

 

All episodes of this show expired at midnight on 29th October 2019. There was an "ending" sash across all episodes to advise that these would soon be removed from the platform.

 

Thanks,

Rachael

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Re: CATCH UP

@Rachael_F  I’m not sure that is correct as this series is still current and doesn’t finish until the last two episodes next week. There should still be Catch Up episodes available.

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Re: CATCH UP

Thanks for the heads up but the show still has 2 episodes to broadcast  and at the very least the most recent ep (14) shown on Tuesday the 29th October should been in catch up.

 

Thanks 

 

Bookworm

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Re: CATCH UP

Hi Ernie 🙂

 

Before responding to this one, I checked in with our TV specialists. They've confirmed with me that this is indeed the case as the episodes have been available since August and have reached the end of their time on our platform.

 

However, I'm more than happy to get back in touch with your comments and let you know the response.

 

Thanks,

Rachael

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Re: CATCH UP

@Rachael_F  Thanks.

As a current series, there should be Catch Up for the contracted period which I think is 30 days for this channel.

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Re: CATCH UP

Hello again,

 

I did pass on the responses from both Ernie and bookworm to the specialist I was in touch with. He's reached out to our dedicated Sky liaison who has confirmed that these episodes were correctly removed at the appropriate time. We received and uploaded the full boxset before the episodes were aired live, hence them being removed before the run has finished - the same amount of time has elapsed but from a different starting date.

 

He's also advised that the full boxset will be available once more from 13/12/19. I'd recommend recording these as soon as they go live so you don't miss out again.

 

Thanks,

Rachael

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Re: CATCH UP

Despite what you correctly say about this series being available as a boxset from the start of the series, @Rachael_F , I believe the general agreement between Virgin Media and Sky for Catch Up for current series should see episodes continue to be available for 30 days from air date of each episode.

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Re: CATCH UP

Hi Ernie,

 

As advised above, I have clarified this with our TV people who have also confirmed the same with our dedicated Sky support team. I'm afraid that these episodes are no longer available on our platform for the time being, and the removal of this content was advised in advance.

 

I can appreciate the frustration this may cause, but I'm afraid that all action taken was in line with the relevant agreements and licensing.

 

Thanks,

Rachael

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Re: CATCH UP

Hi Rachael

I have been trying to watch Manifest Episodes 13 -16 for the last 4 weeks but they have been unavailable for no reason. The fault lies your side so can you please make these available again so we can finish watching the series. It's completely unacceptable for it just to disappear having been unavailable to watch for weeks. Is this how you treat your customers?

 

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