C501 error

[Arronb88]

Hello

I have had error c501 for over a week now while watching catch up on the all4 app. I have checked the cables and reset box and internet a number of times i have checked for faults in my area and there isnt any relating to my issue and they clear with in a day unlike my error. Getting fed up with it now. Any ideas?

The error happens half way through watching something. The red internet and connection lights flash on the front of the box when it happens. Its like the connection just drops off with no explanation or reason. 

[Arronb88]

I will try this now. That reboot that happend was not me. It was the box itself. When i have run the online test on my virgin app it always says reboot the box. What about the 2-3 second pause in live tv when recording starts and ends? 

[Katie_WT]

Thanks @Arronb88 - do keep us posted on how the Hub reboot goes. 

Can you elaborate on what you mean about the pause on Live TV on a recording - I'm not quite understanding the problem? 

[Arronb88]

Reboot went well as always. Just waiting for the error codes and random reboots now.

When a planned recording starts and finishes there is a pause in the live tv we are watching even if its the same channel or another channel. The pause lasts 2-3 seconds.

[Katie_WT]

Thanks for rebooting everything this time @Arronb88

I'm still not getting what you mean about your recording and the pause? Is the pause after you have stopped the recording and have returned back to normal TV? What is paused at the start of the recording? Could you show a video so we can better understand what you mean? 

Cheers

[Arronb88]

Nothing waiting for recording so i will try and explain again.

When a programme is starting and finishing recording in the back ground when watching normal tv there is a pause of about 2-3 seconds. This happens on every planned recording. Hope this clears things up

[Akua_A]

Thank you for letting us know.

How long has this been ongoing for? Is this the only time your TV experiences these pauses? Are the recordings affected by this?

Please get back to us when you can.

Thanks, 

[Arronb88]

Its been happening for over a year now and got now where with virgin online chat. The recordings are effected every now and then by pixilated parts. The other error codes have happened in the last 6 months. This is the only time it happens when recording. 

[japitts]

If you're watching the same channel that is set to record, the live picture will pause momentarily when the recording starts & finishes - this is the buffers being cleared and is entirely normal.

If you're still getting pixellation on live TV (and the resultant recordings) that, to me at least, is a clear fault. Deciding between the box and your cabling, is where VM's diagnostics come in. (Or a box-swap if you have a multi-room sub)

[Arronb88]

Thank you. Finally a clear answer. It happens to channels we are not watching aswell. I have checked all the cabling my end. The pixillation is still happening intermittently but seems to be getting more offten. No error code with it just the odd few seconds of pixillation. I have done many diagnostic tests through my virgin app and when i do one on the tv it just says to reset the box.

[Zak_M]

Thanks for coning back to us @Arronb88 

Everything on your account looks as it should.  Have you tried an alternative HDMI cable? 

Kind regards,

Zak_M