Regularly in recent weeks, quite often at the weekend, I have no access to my saved shows on my V6, you tube, Netflix etc. my hub is hard wired to my V6 box, so assume it is a docsys 3.0 error, more than a V6 box issue. The issue remains for a day or two, we then book in an engineer to visit and miraculously it starts working, but after 3-4 days of pain.
this is the 3rd time this has happened in the past 8 weeks and always at the weekend. Not good for family viewing. Getting through to VM to get refunds is nigh on impossible as their network always says it is working, which it clearly isn’t.
I am reasonably technical myself and have done hard resets on V6 box and hub, but issue remains. VM call centre always points the finger at the issue being at my home, but I remain 99% certain the issue is on their network. What is a c133 network error anyway, they must know?
When testing connection on V box, it doesn’t connect, hence the thought docsys signal not getting through.
please can anyone help or at least pin the issue on VM so they resolve faster than they usually do?