Which TV box do you have, just to be sure? If you're not sure, check here
When you say this affects the ITV Hub, do you mean the actual streaming app? Or just normal ITV OnDemand programmes (that happen to have ITV-Hub branding on them)
Can you try watching a programme directly from the TV Guide just to make sure? Bring up the EPG, scroll back in time, find a non-BBC programme with the "C" logo, press "OK", "Watch from catchup". How does this behave?
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