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Cozeruk86
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Brought a demand movie doesnt play

Just brought godzilla vs Kong and it won't play

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japitts
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Re: Brought a demand movie doesnt play

In what won't it play? Do you get any error messages, for example?

Can you watch other OnDemand programmes ok? If you're not sure, please try watching something from (non-BBC) CatchUp.

The underlying OnDemand technology is the same.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paulina_Z
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Re: Brought a demand movie doesnt play

Hi @Cozeruk86,

 

Welcome to out Community! Thank you so much for your first post.

 

We're sorry to hear that you're experiencing some issues playing a film that you bought!

 

Can you keep us updated and let us know if the suggestion from @japitts was helpful?

 

Were you able to watch the film in the end? 

 

If you're seeing an error code, did our website page for Error Codes help at all?

 

Please keep us updated.

 

Thanks,

Paulina_Z
Forum Team



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