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Broken v6 box

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Hello, I am trying to get a replacement v6 box as I have broken mine while decorating. I have tried calling 150 and can’t get through no matter what options I try. I have also tried hunting trough my account on line but with no success. I have damage this so I am prepared to pay for a replacement, I just need to know who to contact 

kind regards 

carl 
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Re: Broken v6 box

VM staff respond on here, but it's currently taking around a week.

You can try the text message service (07533 051809), this might take a few days.

Persisting with calling through, perhaps earlier in the day, is probably the best option. Non-fault callouts are usually £99, I'm not sure what the exact criteria are.

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Re: Broken v6 box

Hi Carlthe handyman, 

 

Welcome to the community and thanks for posting. 

 

I am very sorry for the delay in response and to hear what happened. 

 

I have taken a look from our side and can see you have spoken to the team in regards to the equipment. 

Have you now received a replacement?

 

Thanks 

 

 

Nat
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