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Broken cables

My 6 month old rabbit somehow managed to get behind our tv stand and has bitten through our broadband and tv ac adapter cables. How do we get replacements?! Any help greatly appreciated! 🙈

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Re: Broken cables

Hi Sarahcook54,

You need to contact the Faults team.

You could try the text messaging service. Just send  a text with a short description of your issue to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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