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Neilvr
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Broadband speed unusable

Hi,

I am having serious speed issues with my connection. I am on the 200 Mb/s "service" but in the last week it has been unusable with speeds of only 5Mb/s down and around 0.45 Mb/s up.

This happens regardless of if I connect directly to the router using cable or Wifi.

I used to use the Hub3 in modem mode but I reset everything to try and resolve the issue, still not luck.

Any help would be appreciated, as I can't work from home with a connection like this.

Service status page say nothing is wrong in my area.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
330750000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000-4.236256 qam25
2250750000-3.536256 qam15
3258750000-536256 qam16
4266750000-5.236256 qam17
5274750000-436256 qam18
6282750000-4.736256 qam19
7290750000-3.936256 qam20
8298750000-536256 qam21
9306750000-3.736256 qam22
10314750000-3.736256 qam23
11322750000-4.736256 qam24
12370750000-4.736256 qam26
13378750000-636256 qam27
14386750000-4.536256 qam28
15394750000-536256 qam29
16402750000-4.736256 qam30
17410750000-4.236256 qam31
18418750000-5.236256 qam32
19426750000-4.236256 qam33
20434750000-5.236256 qam34
21442750000-4.536256 qam35
22450750000-4.736256 qam36
23458750000-5.936256 qam37
24466750000-536256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.380
2Locked36.6160
3Locked36.680
4Locked36.3140
5Locked36.660
6Locked36.690
7Locked36.3130
8Locked36.3110
9Locked36.3170
10Locked36.3160
11Locked36.6190
12Locked36.370
13Locked36.370
14Locked36.360
15Locked36.670
16Locked36.3100
17Locked36.320
18Locked36.350
19Locked36.300
20Locked36.350
21Locked36.310
22Locked36.3110
23Locked36.610
24Locked36.610

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.9512064 qam9
2462000005.025512064 qam8
3537000005.1512064 qam7
4326000885.1512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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newapollo
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Re: Broadband speed unusable

Hi Neilvr,

You might receive more in depth help if you post in the /Networking-and-WiFi  forum,

However a quick look at your stats shows the power levels on your upstream channels are too high and will probably require an engineer to look at it.

You should contact the faults team

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.9512064 qam9
2462000005.025512064 qam8
3537000005.1512064 qam7
4326000885.1512064 qam10
Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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