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Box sets

Why does box sets say they have Stitchers but they don't?

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Re: Box sets

Hi there @mem9g5

 

Thanks so much for popping along - I am sorry that you're having some issues with a particular box-set. 

 

I have done a quick search but not able to locate any show with that particular name so can you advise some more information for us? 

 

How are you trying to access the show? (What route do you take?)

 

Have you seen this advertised somewhere but it's not listed? 

 

Please do let us know and we'll do all we can to assist you further. 

 

Cheers

Katie - Forum Team


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Re: Box sets

When u look for a box set to watch and look under sci to the box set it shows is for the series stitchers but it's not there. I have only been with virgin a week and I'm not sure I like it. I can't record any box sets of anything from on demand and some of the box sets say I have to purchase them!

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Re: Box sets

Thanks for your response mem9g5

 

We wouldn't be able to allow customers to record shows from the On Demand as this is content that has been made exclusive to these platforms by the broadcaster.

 

If the show in question is broadcast as part of the TV guide on a particular day then customers would be able to record the show to their set top box for future viewings.

 

In regards to paying a fee for a box set, this would also be a decision taken by the broadcaster. Virgin Media will pay for the box set and then pass the payment onto the customer in the next bill

 

Kindest regards,

 

David_Bn 

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